Frequently Asked Questions & Answers
Frequently Asked Questions & Answers by Users and Vendors
If you paid with Trader’s payment and did not receive the item or if the item differs significantly from the description. The dispute can be started within 15 days from the end of the ad. First step in a dispute is always that you and the seller get the chance to resolve the case together. Most problems can be solved quickly when buyers and sellers have direct contact with each other. Messages you write in the dispute are sent to the seller who is asked to respond to them. If you do not find a solution together or if the seller does not respond, you have the opportunity to escalate the dispute to us. Then we take over the handling of the case and decides in the dispute. The deadline for an escalated dispute can be up to 30 days.
If you find a suspected fraud on our marketplace, click “Report Abuse or Reviews” at the ad page. Then rate and describe what your suspicions are based on. If you find that someone has unauthorized access to your account, contact our customer service and we will help you. You can also contact us at [email protected] with your account details.
At Trader you can find everything possible for sale. However, we have certain rules and restrictions on what may and may not be sold, based on, among other things, existing legislation. Here you can read more about items you are not allowed to sell on Trader.
At Trader we take care of you and remove bids from rogue buyers. For example, the removal of a bid may be due to the bidder’s account being temporarily closed for various reasons.
There may be several reasons why your ad was shut down. Either it may be because the item itself is in violation of laws or regulations, or that your ad is in some way erroneous or inadmissible. When your ad or ads are terminated, we will notify you by email with more information about the breach. If you have not received this, we recommend that you check the spam inbox. Read more about our rules here !
You can respond to an active dispute via contacting us. If your account is suspended, you can respond to an active dispute via the link in the email you received. If you have not received the e-mail, we recommend that you check your spam or contact our customer service.
In the dispute communication, you can attach the requested supporting documents or other supporting documents that prove your counterparty to the dispute. If you have problems with attaching documentation, you can contact our customer service and we will help you.
It is a criminal offense to deal with copies and counterfeits, which is why we are constantly working to prevent the sale of these items. We work with responsible rights holders in their work against these offenses. By advertising a copy or counterfeit, you are guilty of this crime and violate Trader’s rules. Read more here !
At Trader, we are constantly working to maintain a secure marketplace and we review ads in order. You can report ads that violate the rules for review. We take action if these violate our regulations. Read more about our rules here !
When your ad or ads are terminated, we will notify you by email with more information about the breach.