Refund and Return Policy

Overview

Our refund and returns policy encourage the sellers to let the buyers to return the products within 10 days after purchase. For this, the buyer must inform the seller about the product with a short video proof of product damage or any other issue with the product within 48 hours just after receiving the product. If the buyer failed to inform the seller within 48 hours of product delivery, the seller has the choice to not offer a full refund or exchange.

Valid reasons to return an item

      • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

      • Delivered product is incomplete (i.e. has missing items and/or accessories).

      • Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)

      • Delivered product is does not match product description or picture (i.e product not as advertised)

      • Delivered product does not fit. (i.e. size is unsuitable)

    Conditions for Returns

        • The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

        • The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

        • The product must be returned in the original and undamaged manufacturer’s packaging/box.

      If your returned item does not meet the above requirements, the sellers reserve the right to reject any request for a refund.

      Note: If your return request has been rejected, the seller make sure to return the item back to the buyer between 5-10 days.

      Refunds and Shipping Cost

      Once your return is received and inspected, the seller has to make arrangements to refund your money. If the refunds not done within 10 days, the buyers can contact Trader Pakistan at [email protected] to report the matter. Trader Pakistan will look into the matter to settle the refunds or has the right to block seller accounts.

      Who will pay the shipping cost will be decided based on mutual understanding between the buyer and seller? Trader Pakistan has no interference in this matter. Normally the seller is responsible for paying for own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

      How to Safely Buy on Trader Pakistan?

      • Meet the seller in a public place or inspect the product in person 
      • Never pay in advance
      • Only pay as you fully satisfied with the item
      • Buy the items with original packaging to avoid buying a stolen item
      • Always secure seller’s CNIC as a proof of payment

      Need Help?

      Please contact us at [email protected] for questions related to refunds and returns.